The Billing Process
For Insured Patients
Step 1: Know Your Benefits
Please contact your insurance company prior to any procedures to obtain necessary preauthorization or certification in order to comply with your insurance benefit plan.
Step 2: Provide Insurance
During registration, please provide all current and active insurance information. St. John’s will bill your primary insurance company for all hospital or clinic charges and will monitor your insurance claim status. You will receive an Explanation of
Benefits (EOB) from your insurance company on how your claim was processed.
Step 3: Remaining Balances
After your insurance company has paid its portion of your bill, you will receive a bill from St. John’s for any remaining balance.
For Non-Insured Patients
Hospital patients who do not have insurance will be considered self paying and will be sent an invoice directly. Prior to receiving services, we recommend self-pay patients contact the Patient Assistance Team at 307 739 7550.