St. John's Medical Center Receives Prestigious Award for Patient Care
St. John's Medical Center has been named a recipient of the prestigious
Path to Excellence Award by NRC Picker,a national organization dedicated
to improving the quality of care provided in the healthcare industry.
NRC Picker is the company utilized by St. John's to measure patient
satisfaction. "We're pleased and grateful to have been selected
for this award," said St. John's Chief Nursing Officer Lynn Kirman.
"Measuring patient satisfaction is important so we can focus on the
appropriate areas to improve. We're glad to receive confirmation that
our efforts are improving the patient experience."
St. John's won the National Research Corporation Path to Excellence
Award for its work on one of the Dimensions of Patient-Centered Care:
involvement of family and friends. The award was based on the hospital's
performance on NRC Picker's adult inpatient Dimensions of Patient-Centered
Care. St. John's has taken significant steps to improve the patient
experience. In 2010 hospital departments began working together to adopt
the philosophy of Relationship-Based Care, a model that focuses on the
patient and family as the center of all they do. The hospital implemented
specific programs, including hourly rounding and a bedside report that
includes patient and family. "As a small community hospital,"
said St. John's CEO Lou Hochheiser, MD, "we are dedicated to
treating all of our patients like family members."
The Path to Excellence Award was presented at the 18th Annual International
Patient-Centered Care Symposium, September 16-19, in Chicago.