Based upon U.S. government quality measure ratings, continuous improvement
efforts at St. John's Medical Center are reaping results. "We're
very pleased that our quality measures are trending in a positive direction.
This demonstrates the commitment of St. John's and the medical staff
to patient care and safety," said Chief Executive Officer Louis Hochheiser,
MD. "I'm particularly proud to report these improvements at a
time when patient volumes are at a record high," said Chief Nursing
Officer Lynn Kirman, RN. The improvements have contributed to improved
ratings with national agencies, including the Leapfrog Group.
Among the highlights:
• St. John's Medical Center recently achieved a composite core
measure quality score of 98.5%, up from 91% in 2010.
• Compared to other hospitals across the U.S., St. John's ranked
in the 92nd percentile for percentage of patients who say they would recommend
the hospital to others.
• Recent quality measures from the Emergency Department demonstrate
that key national standards of care for patients with chest pain and pneumonia
were followed 100% of the time.
• SJMC improvement projects span all hospital services; a focus on
the surgical patient and improving an already low infection rate is reflected
in the hospital's scores.
Data on quality measures are collected and reported in a variety of ways
by the Centers for Medicare & Medicaid Services (CMS), which implements
quality initiatives to assure quality health care for Medicare beneficiaries
through accountability and public disclosure. Quality measures are tools
that help measure or quantify healthcare processes, outcomes, patient
perceptions, and organizational structure and systems that are associated
with the ability to provide high-quality health care. Measures may also
relate to one or more national quality goals for health care, including
effective, safe, efficient, patient-centered, equitable, and timely care.
Many national health care quality reporting organizations, such as Healthgrades
and Leapfrog, use the data collected and reported by CMS in their independent
ratings. In some cases, the data shared publicly by CMS is more than a
year old. "As our new quality measures are reported by CMS, over
time we expect to see improvement in St. John's performance in these
independent ratings," explained Kirman. For instance, with more current
data now available, St. John's recently improved to a B on the Hospital
Safety Score, a rating published by the Leapfrog Group.
Information on St. John's quality indicators and initiatives is available
on the hospital website,