New hospital gowns are the latest improvement put into motion by the Patient
Experience office at St. John's Medical Center. Since its creation
in 2014, the Patient Experience office has begun making improvements,
both small and large, in order to exceed patient and visitor expectations
for service, comfort, and safety.
"It's well known that delivering the highest quality care is our
top priority. Beyond that, we recognized a need to expand our focus on
the other factors that enhance the patient experience," said patient
experience officer Michelle Kren. "We are excited to implement many
of the good ideas that have been suggested by our patients, employees,
and other visitors."
Whatever the reason for coming to a hospital, one complaint is common:
the gown. Patient expectations demand more privacy and more dignity. The
new “Patient Style” hospital gowns at St. John’s Medical
Center have an innovative wrap-around design with side ties to assure
modesty in the front and back. The signature interlock fabric provides
warmth and softness, feeling like sleepwear that one might wear at home.
The hospital will next be ordering pants from the same apparel line.
The idea for new apparel was piloted last year in the Oncology and Mammography
departments. They were so well received that the decision was made to
introduce the new gowns in inpatient areas of the hospital.
The Patient Experience office was created to ensure that all patient experiences
at St. John's Medical Center embody the highest degree of service
and compassion. Patients can provide suggestions to increase patient satisfaction
by completing the patient satisfaction surveys they receive in the mail
or by filling out a comment card, located in the hospital waiting areas.
To talk to a patient experience representative, call 307 739 7479.
Media contact: Karen Connelly, 307.739.7380,
St. John's Medical Center in Jackson, Wyoming, offers patient-centered
care, clinical excellence, and community wellness through a full-service
hospital, primary care and specialty physician practices, and a long-term
care Living Center. For more information, visit tetonhospital.org.