In response to community input and need, St. John's will offer free
valet parking to hospital patients, families, and visitors, beginning
January 26, 2015.
"This service will help alleviate the issue of limited nearby parking,
while freeing up the close-in parking spots for our patients who wish
to self-park,” said Michelle Kren, patient and associate experience
officer. "At our main entrance it is important to make the arrival
and departure process as efficient and patient friendly as possible,"
The valet parking service is available Monday through Friday, from 7:00
am to 5:00 pm at the main hospital entrance, under the overhang. The valet
attendants will help patients exit their vehicles, get their bags, and
provide wheelchairs if needed.
Patients will receive a ticket stub with instructions on how to request
their vehicle when they are ready to depart, which they can do by either
sending a text message or making a phone call. Hospital staff will be
able to assist patients with contacting valet attendants. Once the vehicle
is returned to the entrance, the patient will receive a text or call to
say the vehicle is ready.
“The total patient experience goes well beyond medical care. To deliver
a service that helps our patients ease into an environment that to them
can be stressful and intimidating is very important to us,” Kren adds.
Professionalism and confidentiality are integral to the program. The company
that the hospital has contracted with to provide the service -- HealthPark
Valet -- only serves the healthcare market. Patients' phone numbers
and information is 100% hidden and protected, complying with HIPAA privacy rules.
Media Contact: Karen Connelly,
firstname.lastname@example.org, 307 739 7380