Patients & Visitors
Patient Experience at St. John’s Medical Center
“Patient experience” is the sum of all interactions shaped
by an organization’s culture that influences the patient’s
overall perception of the organization. In other words, it’s the
all-encompassing indicator of a patient’s satisfaction. While it
is critical to provide the best services possible, it is also essential
that attention is paid to the details surrounding personal comfort, privacy,
and gratification. When patients are more satisfied, more comfortable,
less stressed, and in a healing environment, they recover faster.
Part of making patients more comfortable means making sure they have easy
access to friends and loved ones and the administrative details of their
hospital stay are convenient and easy. We have worked to make your patient
experience as straightforward as possible by streamlining our visiting
regulations, billing procedures, and medical record access.
We Value Your Feedback
If you have concerns or questions regarding patient care and/or patient
safety, or would like to provide feedback please contact our patient experience
team by either calling 307.739.7479 or emailing
connect@tetonhospital.org.
Submit patient experience feedback form