Your Health Information Online

Diagnostic images, such X-rays, MRIs, and CT scans, are not available on the portal, although the interpretive reports are. In addition, sensitive results, such as those that relate to behavioral health, sexually transmitted disease, genetic testing, and pregnancy, are not included on the portal. For help accessing these types of records or any other records you can’t find on your portal, contact Health Information Management.

Next to the name of the test, you will see an estimated time of when your results will be available, but generally your results will post 18 hours after they have been processed and finalized. Your doctor will receive the results first, so call your doctor if you are concerned about a result.

• View lab results and radiology reports
• Request, book, and keep track of appointments with our physician clinics
• Request prescription refills
• View your personal health record
• Receive health reminders
• Send and receive messages from physician clinic staff

The new portal provides access to your single electronic medical record for all services received at St. John’s Medical Center and St. John’s Physician Practices (after October 22, 2018). Now all of your information from the hospital and St. John’s Physician Practices are available in one place.

During the registration process, you will be asked to provide your email address and select a security question and answer. Then we will email you an invitation with a secure link to complete the enrollment. If you decline to enroll at the time of your visit you still can register through self-enrollment using your unique Medical Reference Number (MRN) provided during your appointment.

St. John's Physician Practices is a medical group comprised of the following clinics and their providers:

• St. John's Family Health & Urgent Care
• St. John's Audiology & Hearing Aids
• St. John's Cardiology
• St. John's Child & Adolescent Psychiatry
• St. John's Cognitive Health
• St. John's Diabetes & Nutrition
• St. John's Earn, Nose, Throat & Allergy
• St. John's General Surgery
• St. John's Internal Medicine
• St. John's Plastic & Reconstructive Surgery
• St. John's Urology

Please check your spam or junk folder in your email account. If you still can’t find it, please call the Cerner Support line at 877.621.8014 (available 24/7) to request a new invitation. For general questions, call 307.739.7501 or email ssimpson@tetonhospital.org.

Parents/legal guardians of children under 18 years of age can enroll for access to their child’s account during the registration process. In compliance with privacy regulations, access will automatically be revoked when the child turns 18.

To access another adult’s health information, they must first complete an Authorization to Release Medical Information, available by emailing ROI@tetonhospital.org.

We do not offer accounts to minors under the age of 18 unless they are emancipated. An emancipated minor can enroll after providing a state-issued ID along with valid documents stating their status (marriage certificate, military ID, court documents).

Yes, Cerner Corp provides an app called HealtheLife that connects to your St. John's patient portal. To download, search "HealtheLife" in your smartphone App Store.

You can call the support line at (877) 621-8014, 24 hours, seven days a week.

The existing portals will continue to hold your health information from St. John’s Medical Center for visits prior to October 22, 2018. You will continue to have access to those records after October 22, 2018 by using the RelayHealth (Change Healthcare) or eCW links or apps. However, your health information from visits on October 22, 2018 or later will be held in the new patient portal. For questions about the legacy portals, please call 307-739-7501.

It’s never too late to sign up. Simply provide your email address when you register for your next visit and the link will be emailed to you.