Your Health Information Online

On October 22, 2018, St. John’s Medical Center and St. John's Physician Practices went live with our new electronic health record and patient portal. This new system provides better coordination of your health care between all aspects of St. John’s Medical Center. The new portal allows you to check your latest lab and radiology results, request medication refills or new appointments, and send messages to your St. John’s Physician Practice care team. Now all of your information from the hospital and St. John's Physician Practices will be available in one place!

Yes, whether you already have a portal or are a new patient with St. John’s, we will need you to register for your new patient portal while visiting St. John’s hospital or one of the physician practices for an appointment. During the registration process you will be asked to provide your email address and select a security challenge question and answer. Then an invite with a secure link will be emailed to you to complete the enrollment.

In order to keep your health information secure, exisiting and new patients will be registered for the portal during a visit to St. John's hospital or St. John's Physician Practices. You will need to provide your personal email address and select a security challenge question and answer. Then an invite with a secure link will be emailed to you to complete your enrollment. If you decline to enroll at the time of your visit you still can register through self-enrollment using your unique Medical Reference Number (MRN) provided during your appointment.

Any health information from a St. John's hospital or Physician Practices visits on or after October 22, 2018 will be accessed on your new portal.

St. John's Physician Practices is a medical group comprised of the following clinics and their providers:

• St. John's Family Health & Urgent Care
• St. John's Audiology & Hearing Aids
• St. John's Cardiology
• St. John's Child & Adolescent Psychiatry
• St. John's Cognitive Health
• St. John's Diabetes & Nutrition
• St. John's Earn, Nose, Throat & Allergy
• St. John's General Surgery
• St. John's Internal Medicine
• St. John's Plastic & Reconstructive Surgery
• St. John's Urology

Please check your spam or junk folder in your email account. If you still can’t find it, please call the Cerner Support line at (877) 621-8014 to request a new invitation be sent.. For general questions call 307-739-7501 or email portal@tetonhospital.org.

Parents/legal guardians of children under 18 years of age can enroll for access to their child’s account. Access will automatically be revoked when the child turns 18 in compliance with privacy regulations. You can enroll for access to your child’s account at your next visit.

You cannot enroll for access to another adult’s health information without them first completing an Authorization to Release Medical Information. You can email ROI@tetonhospital.org to request this form.

We do not offer accounts to minors under the age of 18 unless they are emancipated (married, in the military or living separate from their parents). An emancipated minor can enroll after providing a state issued ID along with valid documents stating their status (marriage certificate, military ID, court documents).

Yes, Cerner Corp provides an app called HealtheLife that connects to your St. John's patient portal. To download, search "HealtheLife" in your smartphone App Store.

You can call the support line at (877) 621-8014, 24 hours, seven days a week.

The existing portals will continue to hold your health information from St. John’s Medical Center for visits prior to October 22, 2018. You will continue to have access to those records after October 22, 2018 by using the RelayHealth (Change Healthcare) or eCW links or apps. However, your health information from visits on October 22, 2018 or later will be held in the new patient portal. For questions about the legacy portals, please call 307-739-7501.