Your Health Information Online

St. John’s Medical Center Patient Portal

Our NEW Patient Portal contains medical records for patients who visited St. John’s Medical Center or one of our physician practices since October 22, 2018.

Access your Patient Portal

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  • With the new patient portal, you can:
  • View both hospital and physician practice medical records and information
  • request prescription renewals and appointments
  • securely message your St. John’s provider
  • view your test results
  • view and print visit summaries and instructions
  • send your medical record to specialists or share with family

Your portal is also available as an app!

You can access your online portal on your mobile device, keeping you connected to your health information wherever you go! Download the HealtheLife app and stay informed, stay educated, and take a more active role in your health.

Download the app for your iPhone or android smartphone today.

Healthelife Apple App StoreHealthelife Google Play Android

Your Past Portals

You can access your medical information from visits to St. John’s Medical Center prior to October 22, 2018 through the legacy portal links below or request your medical records.

Portal FAQ

Why is some information missing from the portal?

Diagnostic images, such X-rays, MRIs, and CT scans, are not available on the portal, although the interpretive reports are. In addition, sensitive results, such as those that relate to behavioral health, sexually transmitted disease, genetic testing, and pregnancy, are not included on the portal. For help accessing these types of records or any other records you can’t find on your portal, contact Health Information Management.

When will my lab results be available?

Next to the name of the test, you will see an estimated time of when your results will be available, but generally your results will post 18 hours after they have been processed and finalized. Your doctor will receive the results first, so call your doctor if you are concerned about a result.

What can I do on the new portal?

  • View lab results and radiology reports
  • Request, book, and keep track of appointments with our physician clinics
  • Request prescription refills
  • View your personal health record
  • Receive health reminders
  • Send and receive messages from physician clinic staff

What are the benefits of the new portal?

The new portal provides access to your single electronic medical record for all services received at St. John’s Medical Center and St. John’s Physician Practices (after October 22, 2018). Now all of your information from the hospital and St. John’s Physician Practices are available in one place.

How do I sign up for the new portal?

During the registration process, you will be asked to provide your email address and select a security question and answer. Then we will email you an invitation with a secure link to complete the enrollment. If you decline to enroll at the time of your visit you still can register through self-enrollment using your unique Medical Reference Number (MRN) provided during your appointment.

What if I didn’t receive my email invitation during registration at my last appointment?

Please check your spam or junk folder in your email account. If you still can’t find it, please call the Cerner Support line at 877.621.8014 (available 24/7) to request a new invitation. For general questions, call 307.739.7501 or email ssimpson@tetonhospital.org.

Can I enroll my spouse, child or other family member?

Parents/legal guardians of children under 18 years of age can enroll for access to their child’s account during the registration process. In compliance with privacy regulations, access will automatically be revoked when the child turns 18.

To access another adult’s health information, they must first complete an Authorization to Release Medical Information, available by emailing ROI@tetonhospital.org.

Are accounts available for minors under the age of 18?

We do not offer accounts to minors under the age of 18 unless they are emancipated. An emancipated minor can enroll after providing a state-issued ID along with valid documents stating their status (marriage certificate, military ID, court documents).

Is there a mobile version of my HealtheLife portal available?

Yes, Cerner Corp provides an app called HealtheLife that connects to your St. John's patient portal. To download, search "HealtheLife" in your smartphone App Store.

How do I get technical help accessing my portal or with the mobile app?

You can call the support line at (877) 621-8014, 24 hours, seven days a week.

What’s happening to my health records in my current RelayHealth or eCW/Healow portals?

The existing portals will continue to hold your health information from St. John’s Medical Center for visits prior to October 22, 2018. You will continue to have access to those records after October 22, 2018 by using the RelayHealth (Change Healthcare) or eCW links or apps. However, your health information from visits on October 22, 2018 or later will be held in the new patient portal. For questions about the legacy portals, please call 307-739-7501.

I didn’t sign up for the portal right away. Is it too late?

It’s never too late to sign up. Simply provide your email address when you register for your next visit and the link will be emailed to you.